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COVID Policy:


The safety of our patients is our top priority. Please do not enter the FIT Center if you are experiencing symptoms of COVID-19, such as fever, chills, cough, shortness of breath, fatigue, muscle or body aches, or new loss of taste or smell. Masks are not required while exercising, but can be worn at the patients discretion and in the education room.  

NEW Wellness Strike Policy:

Our Wellness Program exists to help our patients be successful in all aspects of their life. Exercise not only improves your health and fitness levels but also lifts your emotional, spiritual, and mental well-being. As partners in health, we promise to encourage and motivate you through every chapter of your wellness journey. We believe the pairing of wellness and quality medical care will significantly change and improve your overall health.


Beginning January 3, 2022, Wellness class attendance requirements will return to Heal the City. Our Wellness Calendar is full of many opportunities with varying times to meet the diverse needs of our patients! Most patients will be required to attend one fitness class and one education class per month. Failure to meet these requirements will result in a strike. 


Patients will be required to use their key tag or QR Code on the Heal the City FIT Center App at the barcode scanner at the Wellness Reception Desk to enter. If a patient has not completed Wellness Center Orientation, they cannot enter the FIT Center. Patients are allowed to bring guests, but the guest must complete a liability waiver, and the patient must be present with the guest while in the FIT Center. 


Heal the City Patients may attend Water Aerobics at Charles E. Warford Activity Center. To gain credit for class attendance, the patient must place their name and date of birth on the Heal the City sign-in sheet at Warford’s front desk.



Please refrain from using cell phones during class. Patients are required to wear closed-toe shoes in the FIT Center. If you do not have proper footwear, please let a staff member know, and we will provide you with a pair of shoes. Pets or unattended children are not allowed in HTC during class. We are dedicated to maintaining an environment in which each patient feels safe and respected. In order to assure a positive experience, patients are expected to conduct themselves appropriately at all times while in the FIT Center and using Heal the City’s facility.

Late Arrivals:

Heal the City allows a 5-minute grace period after the start of class. Patients who arrive after the 5 minute grace period will not be allowed to participate in class. HTC is committed to providing a high-quality environment for all clients and volunteers alike.



When attending fitness/education classes, the patient is expected to be an active participant. If you come to a class and do not actively participate, you will be asked to leave and not receive credit. If you have physical limitations, please speak with your provider or a Wellness Coach to find accommodations or classes that best suit you.

Personal Belongings:

HTC STAFF IS NOT RESPONSIBLE FOR PERSONAL BELONGINGS OF PATIENTS. If it isn’t yours, don’t take it. Please respect others property.

Leave of Absence in Shalom Program: 

It is the policy of Heal the City to consider a patient’s personal leave of absence request in accordance with the guidelines set forth below. Patients will accumulate strikes for inactivity in wellness, missing appointments and/or running out of medications while on leave. Patients are able to use their wellness pass if it is available to them. If the strikes accumulate to three, the patient will be dismissed from the program.  Patients are eligible to re-enroll into Shalom one year from the effective dismissal date.  Extenuating circumstances are at the discretion of Heal the City.


1. Requesting a Personal Leave of Absence:

The patient is expected to provide at least a 30 days’ notice when requesting leave.  When the patient becomes aware of a need for leave less than 30 days in advance, the patient must provide notice of the need for leave either the same day, the next business day, or as soon as reasonably practicable.  Leave requests that are not submitted to policy and as soon as practicable will be denied.

2.  Personal Leave of Absence:

A patient may request personal time off from the Shalom program for reasons such as renewal of a travel visa, to care for a family member, or to spend time with a new baby or child placed into the home.  Such leave approval or denial is at the discretion of Heal the City. 

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